Warranty Verification
Warranty verification is for products purchased outside our website, sold by EACHEN resellers in anywhere around the world.
In EAHEN, we sell DIY electronic boards, Smart home products, and offer Customized Products. The warranty verification service is mainly about smart home products. Once you warranty your products in our website, you will get a 18 months warranty instead of the normal 12 months.
Please fill this google form, and thank you for your time.
Hii.about 2 months ago I purchased a single switch relay from Amazon and it worked good until about week ago .then stated acting weird every time I press button the garage door goes up and down multiple times or sometimes goes about a foot and reverse itself so please can you help
Item # x001oc151h thank you in advance
Hi, George. Thank you for your purchasing. Did you update the firmware of the device? You can try to toggle the work mode in self-locking mode(press the button on the board one time), then enter the setting on the app, enable the “inching” function, input the 1second. Then it may be OK. If still not work, contact me freely. TKS!
Hi there,
I revived a garage door opener kit as a gift an it’s missing the sensor piece that mounts to the door.
Please let me know how to get a replacement so I can set this up.
Thanks,
David
Hi David,
The sensor piece without cable is just a magnet.
You can use your onw magnet piece replace, and the device will work fine.
Hope you have a nice day.
Best wishes for 2019!
Looky.Xu